IT Service Management
What is ITSM?
IT Service Management (ITSM) delivers scalable IT services on one cloud-native platform, which knocks down legacy silos. Increase productivity with platform-native AI and Virtual agents that can solve requests directly. ITSM creates highly satisfying service experiences and enables your employees to reach faster resolutions by having the full context of issues history, changes, user information and AI-generated recommendations. ITSM helps companies achieve quick ROI to reinvest those savings across the enterprise through lower costs and greater efficiency.
Business Development Manager
What are the Benefits from ITSM?
- • Deliver frictionless IT service model that provides a consumer-like experience
- • Consolidate legacy tools and automate manual processes on a single platform
- • Boost agent efficiency by providing them with all of the necessary data, case history and AI-assisted recommendations
- • Automate support for common requests with virtual agents that understand simple, human language
- • Remove the friction from work and make things easier for your employees with Now Mobile App
- • Gain insights across all the processes in a single view to prioritize and optimize resources
What we can do for you?
Processes Design & Implementation
Deliver streamlined IT processes, such as Incident, Problem, Change, Request and Configuration Management on a single platform. Use automated workflows, Machine Learning and platform-native AI to make better decisions.
Virtual & Mobile Agents
Make it easy for employees and customers to request products, services, and answers – anytime, on any device with AI-powered self-service. Resolve issues faster with all information stored in one place, with the help of ServiceNow Virtual Agent and Mobile Agent.
Support your agents to manage workflows more efficiently with an AI-assisted workspace built to facilitate resolutions. Get all the needed information in one place with a single-pane view and customize it according to your preferences.
Improve your customers’ satisfaction by providing them easy-to-use mobile experiences and in-person IT support. Save time and resources with online access to appointment calendars, reminders, and pre-arrival check-in.