IT Service Management


Build resilient
IT services and
a greater experience
using ServiceNow ITSM

Through our partnership with ServiceNow, we help your company to implement the best-in-class ITSM solutions that can transform your IT Services, align them with your business needs, and improve efficiency and user satisfaction.

What is ITSM?

IT Service Management (ITSM) delivers scalable IT services on one cloud-native platform, which knocks down legacy silos. Increase productivity with platform-native AI and Virtual agents that can solve requests directly. ITSM creates highly satisfying service experiences and enables your employees to reach faster resolutions by having the full context of issues history, changes, user information and AI-generated recommendations. ITSM helps companies achieve quick ROI to reinvest those savings across the enterprise through lower costs and greater efficiency.

Need consultation?

Borislav Borisov

Business Development Manager

What are the Benefits from ITSM?


  • • Deliver frictionless IT service model that provides a consumer-like experience
  • • Consolidate legacy tools and automate manual processes on a single platform
  • • Boost agent efficiency by providing them with all of the necessary data, case history and AI-assisted recommendations
  • • Automate support for common requests with virtual agents that understand simple, human language
  • • Remove the friction from work and make things easier for your employees with Now Mobile App
  • • Gain insights across all the processes in a single view to prioritize and optimize resources


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What we can do for you?

Processes Design & Implementation

Deliver streamlined IT processes, such as Incident, Problem, Change, Request and Configuration Management on a single platform. Use automated workflows, Machine Learning and platform-native AI to make better decisions.

Virtual & Mobile Agents

Make it easy for employees and customers to request products, services, and answers – anytime, on any device with AI-powered self-service. Resolve issues faster with all information stored in one place, with the help of ServiceNow Virtual Agent and Mobile Agent.

Agent Workspaces

Support your agents to manage workflows more efficiently with an AI-assisted workspace built to facilitate resolutions. Get all the needed information in one place with a single-pane view and customize it according to your preferences.

Walk-up Experience

Improve your customers’ satisfaction by providing them easy-to-use mobile experiences and in-person IT support. Save time and resources with online access to appointment calendars, reminders, and pre-arrival check-in.

Why Do IT Wise?

Fast, but not hurried

The mixture of specialists with Transformational Consulting experience and deep technical knowledge leads us to wiser solutions implemented faster to serve you in the future without unnecessary complications.


Our proven methodologies and implementation experience enable Do IT Wise to create sustainable and future proof solutions that are cost-efficient and generate value in the long term.


With our flexible engagement models, we can easily adapt the way we work together and choose the right approach to help you reach the expected outcome.


Choosing the right partner is choosing your future. Our 4,55/5 CSAT score is solid proof we stand by our words and deliver high-quality solutions every time.

Get in touch with our experts

If you have any questions or need more details, don't hesitate to reach out to us.

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