Customer Service Management improves your service processes and the satisfaction of your clients through Digital Workflows and self-service. Work smarter, not harder. Gain visibility across your teams and speed up the resolution time for users requests. Automate standard processes and proactively predicts and alert your customers for arising issues. Outperform your competition with seamless Customer Service Operations meeting the constantly growing expectations of end-users.
Business Development Manager
- • Improve the efficiency of your teams by connecting them across the whole service lifecycle in a single platform
- • Decrease issues resolutions time with digital workflows routing them directly to the responsible team
- • Gain visibility of the case and progress to the user and the front agent
- • Create self-service processes for easy and efficient customer interaction
- • Proactively predict, prevent or notify customers about issues to increase customer satisfaction and reduce case volume
- • Integrate custom and third-party applications, including CTI solutions in the platform
Enable your customers to interact with your business according to their preferences by providing multiple communication channels. Creating a consolidated view into all interactions, regardless of the channel, allows your agents to respond better and quicker to customer demands.
Optimize your case forms to track only the necessary data and activities related to resolving the issue. Identify, diagnose and fix customer cases and minimize the impact of unexpected disruptions.
Combine the customer-specific information, such as historical activity from self-service, live interactions from chat or calls, as well as external data, on a centralized ready-to-use platform to provide your agents with the essential data for better efficiency.
Automatically assign users cases to the most suitable agent based on predefined criteria and routing conditions, considering their availability, capacity, skills and previous experience.
Maximize process efficiency and streamline workflows by quickly identifying bottlenecks and inefficiencies. Automate your business processes in a no-code, natural language environment on the ServiceNow Platform.
Provide end-to-end service delivery by connecting the field service with other teams, customers and mobile tools. Automate common processes to assign the right team, get all the needed information in one place and optimize the work schedule.