services

Solutions Management

Beyond the traditional service you expect

Increase your ROI, while focusing on your business

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In essence Do IT Wise focuses on keeping your systems up and running, maintaining good health, fast time to market new updates and better incident response time. With a deep understanding of the current environment and using the back to baseline approach, together we create better and optimized solutions for your business.

In our approach, we gain insights before creating a team to identify the most suitable team members and maximize the service impact. Trust our experienced specialists to ensure your systems are running smoothly and unlock the full potential of the ServiceNow platform, enabling your team to focus on their core tasks.

Do IT Wise Operational Support Models will provide you:

Proactive Updates

Research, analysis and action plan for improving the features and gaining more efficiency with every new release of ServiceNow.

Back to Baseline Approach

Regression analysis to remove unnecessary customization and ensure the smooth transition to new platform releases.

Faster Incidents Response

Based on the years of our proven experience in implementing and customizing the ServiceNow platform, Do IT Wise resolves incidents faster and more efficient, saving you time and resources.

Managing Minor Enhancements

When some features are not included in the initial design of the platform, we analyze and implement them in a way that doesn’t compromise the infrastructure.

Finding Gaps

We fill in the edge cases that might appear when users start working on the platform.

Maintaining Structured Documentation

Make your work-life easy with tracked records of every change in the platform to help your future decisions.

Guarantee the smooth usage of your ServiceNow platform with our Solutions Management Services:

Solutions Management for ITOM

We put our efforts into maintaining the good health of your CMDB, focusing on integrations from third parties and the proper import of the data in ServiceNow.

In addition, we manage the housekeeping activities - fixing issues during the identification and reconciliation processes, keeping the event rules and alert rules up and running.

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Solutions Management for ITSM

The correct data transfer is fundamental when communicating and exchanging incidents, changes, and problems with other partners. Optimize your ROI by entrusting our experts with the ServiceNow platform maintenance.

We ensure technical consultation and assistance to resolve any platform issues when they arise according to your needs and best practices.

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Platform Solutions & Support

Getting the correct information about every new ServiceNow release is crucial for your system's uninterrupted work.

Do IT Wise evaluates the new features compared to the currently used and guides you to improve the service and go back to the baseline whenever needed.

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Get in touch with our experts

If you have any questions or need more details, don't hesitate to reach out to us.

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