Integration Services

Faster integrations driven by experience

Share your data seamlessly between systems


Integrations are an inevitable part of the business process management in every enterprise. Do IT Wise has specialized in integrations across ITSM, ITOM, CSM, ITBM, DevOps for the past decade and continues to provide exceptional services leveraging ServiceNow platform capabilities. With dozens of tools we have already integrated and own connectors we have built, we cover a wide spectrum of technologies, frameworks and libraries.

Furthermore, our specialists have deep knowledge in the integration products like IntergationHub, Service Graph, and other 3rd party tools that will ensure efficient integration for your business case.

Do IT Wise have proven experience in all integration building approaches:
• Integration build from scratch with custom coding.
• Usage of the native applications from 3rd party tools.
• Usage of the IntegrationHub of ServiceNow with spokes - predefined connectors for easier integrations.

How do we take you there

Despite the approach you choose is right for you, we use a phased process to ensure successful integration:

  1. Analysis

    Analysis of the business case that needs to be supported by the data we want to transfer in Service Now

  2. Architecture

    Detailed design and architecture of the integration, including data models, synchronizing techniques, etc.

  3. Implementation

    Implementation based on best practices in all areas– from design to handover, applying platform expertise in the technical execution.

  4. Release of the solution

    Monitoring the seamless deployment of the solution.

Our own Integration and Mediation Framework acts as an accelerator to onboard 3rd parties faster. The Integration Framework is a conceptual, functional layer intended to support and guide for developing integration with 3rd party systems and the ServiceNow platform.

By its nature it does not include any prebuild integrations to any external systems or tools - it provides the foundation on which we can build integrations to other ITSM tools according to your needs.

Create smoother workflows by connecting your preferred business systems

Integration Services for ITOM

Marry your preferred IT management software, monitoring tools, cloud platforms and others to gain full visibility of your IT infrastructure.

Popular Software

    • AppDynamics
    • Dynatrace
    • Solarwinds
    • Microsoft SCOM
    • Data Dog
    • New Relic
    • Micro Focus OpsBridge
    • Micro Focus NNMi
    • Zabbix
    • Nagios
    • And more

Integration Services for ITSM

Create a coherent IT environment and streamline ITSM by connecting ServiceNow to the rest of your enterprise applications and data sources.

Popular Software

    • BMC Remedy
    • Micro Focus SMAX
    • Service Manager
    • Jira
    • Jira Service Desk
    • Cherwell
    • SAP Solution Manager
    • Microsoft Teams
    • Slack
    • Viber
    • Whatsapp
    • And more

Integration Services for CSM

Gain a unified view of customer relationships across an entire organization by connecting your CRM solutions.

Popular Software

    • Salesforce
    • Siebel
    • Mircosoft Dynamics
    • SAP
    • And more

Get in touch with our experts

If you have any questions or need more details, don't hesitate to reach out to us.

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