Implementation Services
Do IT Wise Implementation Services include:
Speed up your ServiceNow deployment with our expertize in:
Leveraging our Strategic Advisory & Consulting services to understand your current mode of operations and help you design your future mode of operations, so you have a clear roadmap and understand the key milestones on your journey.
Define the implementation strategy in terms of the complexity of your organization, ranging from small enterprises to global companies operating using multi-suppliers in SIAM and domain separated scenarios.
Design, review, and refresh your ITSM processes, such as Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Knowledge Management, Service Level Management, etc.
Service Request and Catalog Management implementation aligned with Service Portal experience maximizing user satisfaction.
Software and Asset Hardware Management implementation, putting under control the cost of managing assets across the enterprise.
Leveraging ITOM Implementation Services to establish strong CMDB foundation based on Discovery, Service Mapping and Integrations aligned to Common Service Data Model (CSDM).
Leveraging our Strategic Advisory & Consulting services to understand your current mode of operations and help you design your future mode of operations, so you have a clear roadmap and understand the key milestones on your journey.
Define the implementation strategy in terms of the complexity of your IT landscape, ranging from operating single data centers to global hybrid infrastructures integrating public and private clouds.
Implementing Discovery to ensure well maintained CMDB with a high level of data quality while minimizing efforts needed on your side to support it.
Leverage Discovery to automate Service Mapping, providing visibility of service dependencies underpinning dependent ITSM processes.
Develop custom or adjust existing Discovery and Service Mapping patterns to include technologies or specific configuration scenarios you use but might not be yet supported by ServiceNow.
Ensure your Configuration Management Discovery and Service Mapping implementation is leveraging Common Service Data Model to allow standardization and minimize upgrade efforts.
Implement consolidated Event Management, leveraging our Integration Services to bring monitoring data from a vast variety of network, infrastructure, application, and service monitoring tools, including such not supported out-of-the-box by the ServiceNow platform.
Extend Event Management with Service Mapping to provide service awareness to your monitoring teams.
Assess, design and implement your Cloud Provisioning and Governance solution by integrating ServiceNow with your cloud management platforms, providing a streamlined, user-friendly experience to your employees.
Portfolio Management for better alignment of your company strategy to IT.
Reducing expenses for initiating and running projects and programs, enabling visibility and control on project management, resource management, agile development, and others.
Enabling the Ideation and Demand Management applications to gain value from harvesting internal ideas to carrying them out successfully – all in one platform.
Assessment of your current tools and processes, recommendations for the best approach to enhance and consolidate them and implementation of the desired end state of the ITBM product.
Designing case types and entitlements to limit or expand the visibility of the cases across departments and vendors.
Implementation of the most appropriate Omni-channels to allow your customers to communicate with you more conveniently.
Cross-module CSM integrations with other ServiceNow applications, such as Incident Management, Change Management, Asset Management, PPM, and others for maximum benefits.