The Secret Life of Business Rules

The Secret Life of Business Rules

Business Rules, or BRs, are incredibly useful scripts. They cover almost every kind of scenario, due to being multi-typed, they are incredibly flexible with their trigger conditions.

How to clone and configure Service Portal Header?

How to clone and configure Service Portal Header?

Cloning the Service Portal Header is one of the most complex configurations. Learn more about the problem and how to solve it. 

Our top 5 new favorites in the ServiceNow Rome Release

Our top 5 new favorites in the ServiceNow Rome Release

The “platform of platforms” ServiceNow is constantly evolving, and the new Rome Release is coming in the middle of September. So, we asked some of our most experienced experts in their fields at Do IT Wise to share their top 5 new favorites that will make your work life easier.

Google Analytics on a ServiceNow Portal page

Google Analytics on a ServiceNow Portal page

Learn about the challenges of implementing Google Analytics on a ServiceNow portal page & 6 easy steps how to successfully do it by yourself.

Navigating Change: Top Priorities for CEOs and CIOs in Today’s Business Environment

Navigating Change: Top Priorities for CEOs and CIOs in Today’s Business Environment

Covid-19 has caught the whole world unprepared. Although not strictly a black swan by the definition of the author of the famous concept of black swan events, Nassim Nicholas Taleb, the pandemic has created major challenges for businesses.  It has changed the functioning of the business world, and companies’

Service Management Driven Network Automation with ServiceNow, SaltStack Enterprise and CiscoACI

Service Management Driven Network Automation with ServiceNow, SaltStack Enterprise and CiscoACI

Check out this video on the Do IT Wise developed Service Management integration for managing Cisco ACI (SDN) resources, using ServiceNow and SaltStack.

Webinar: Service Management-Driven Network Automation with Do IT Wise and SaltStack

Webinar: Service Management-Driven Network Automation with Do IT Wise and SaltStack

Network automation is not a new goal but remains elusive for many organizations. Past solutions have seemed complex, brittle, expensive, and underwhelming and many projects have stalled through the inability to realize value within a reasonable timeframe. In this webinar, we will introduce service management driven network automation with

Use Case: 2020’s Optimization Window | IT Service Management Continual Improvement

Use Case: 2020’s Optimization Window | IT Service Management Continual Improvement

Economic slowdown or business opportunity? In times like now, when businesses may go down the road of strategic reorganization, making the best of the situation is quite welcome. Call it a maintenance window instead of a freeze period. Another solid reason to do so in the current climate is

Webinar: Service Catalog | ServiceNow, Orlando

Webinar: Service Catalog | ServiceNow, Orlando

Are your employees working from home? NOW is the time to invest into your Service Catalog! Join again Dan Belostotsky and our CEO Idan Harel to this short webinar! Our best practices and approach to delivery of service request management, using dedicated catalog with well defined catalog items, serving

Webinar: Innovation Management | ServiceNow, Orlando

Webinar: Innovation Management | ServiceNow, Orlando

Check out our 5 min webinar on the Innovation Management module, part of the ServiceNow IT Business Management product. Join Dan Belostotsky and our CEO Idan Harel to hear how to create, edit and promote ideas within your company.

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