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Through our partnership with ServiceNow we help your company to implement the best-in-class ITSM solutions that can transform your IT Services and beyond, align it with your business needs, and improve the efficiency and user satisfaction. IT Service Management groups key applications into scalable packages that can grow with you as your needs change. Our services cover the full portfolio of ITSM applications provided by ServiceNow.
IT Operations Management is converging to share data, integrate processes, find efficiencies, and provide a 360° view of your IT. By implementing the ITOM solution, you can gain end-to-end visibility into business services and underlying infrastructure, improve the health of the services and introduce automation to increase the pace of your service delivery while optimizing service delivery spend. Being a ServiceNow Elite partner with specialization on ITOM, Do IT Wise has certified ITOM experts who can guide you right from consultation, infrastructure assessment, modules implementation, tools integration, to monitoring and administration.
In Do IT Wise we know that responding to security incidents and vulnerabilities is an ongoing process and any delay is critical and can bring huge consequences to business and customer’s trust. That’s why we will help you consolidate all events from your existing tools to ServiceNow Security Operations App where you can benefit of intelligent workflows, automation and response engine to identify, prioritize and respond to threads quickly.
In-depth analysis of the existing environment, systematic planning, and guidance from experts are the core elements involved in a successful DevOps implementation. Do IT Wise can help you devise productive DevOps strategies that can refine the way your application development operations are carried out. We employ state-of-the-art DevOps tools, technologies, and processes in our services and offer DevOps consulting whilst adhering to the industry best practices.
The ServiceNow® Customer Service Management application enables you to provide service and support for your external customers through different communication channels. Do IT Wise can lead and support the implementation of CSM in your company, by developing your target integration architecture with reference to your business and technical objectives and mapping the appropriate services to the interfaces in scope for your project.
Digital transformation demands fundamental business changes to achieve operational agility and efficiency, a large part of which includes the automation of countless processes. The ServiceNow Platform enables your business to quickly benefit from strategic application platform for building apps that automate the processes across your entire enterprise. Our developers can help you automate any process in your company or integrate with any application, service or data.
All the flexibility you can expect,
from a partner who defines his success with your success
Faster, Cheaper, Safer
Our proven delivery methodology, including best practice process designs, standardized solution architectures and blueprints will help you deliver value to your stakeholders faster, cheaper and with lower risk.
Customer Value Centric
Enabled by our European Center of Excellence, running out of Sofia, Bulgaria, we are there for you not only to deliver the end – to – end digital transformation services you need, but also deliver them on the right engagement model.
Do IT Wise has been and still is our trusted partner for implementing ServiceNow in our organization. Their knowledge level and best practices brought us to a better alignment between our people, processes, and ServiceNow implementation. Great team!