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At Do IT Wise we are dedicated to helping you bring out your potential. Once you are a part of our team, you will not only have a job, but a career.

ServiceNow Implementation Consultant – ITSM / ESM

Currently, for our office, based in Sofia, we are looking for a ServiceNow Implementation Consultant – ITSM / ESM, who would be joining a team of highly motivated IT Professionals.

ServiceNow Implementation Consultant – ITSM / ESM

We are looking for ServiceNow IT/Enterprise Service Management Implementation Consultants to join our highly motivated and dynamic team based in SofiaWe want the best people on our team, so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in ServiceNow technology consulting and professional services world. 

As an international, independent, professional services & consulting company we empower the success of Digital Transformation for 50+ of the leading enterprises across the globe. We solve customer challenges in areas such as Enterprise Service Management, IT Service Management, IT Operations Management, Cloud Automation & Orchestration, DevOps, Customer Success Management, Integrated Risk Management and the digitalization of business processes throughout various industries, such as Telecommunications, Finance, AutomotiveManufacturing and others. 

What is in it for you: 

Do IT Wise is the perfect place for you, if you are looking to help other people improve the way they work through implementing ServiceNow solutions, while being part of a dynamic and fun to collaborate with team. With us, you will be: 

  • Working for the biggest and the only ServiceNow Elite certified partner in South East Europe; 
  • Exposed to how some of the biggest and leading companies world-wide run their business; 
  • Able to contribute to a fast-growing company, where you can develop yourself in the field of Enterprise Service Management, ServiceNowconsulting and professional services practices and see your positive impact on the team and the customers you work with. 

We invest in and take care of our people - you will have not just a job, but a career, an ever-learning journey and a team that always takes care of each other.  

Your responsibilities in this role: 

You will be helping companies across the globe to transform their employees and customers’ enterprise service experience by optimizing company processes across different departments based on ITIL/ITSM best practices and ServiceNow solutions. 

  • Understand and assess the current ITSM/ESM/CSM business processes, tools and operating model; 
  • Understand customer requirements, challenges and business objectives, translate them to solution design based on ServiceNow; 
  • Implement, configure and optimize Service Now solutions, automate business workflows on the platform; 
  • Integrate ServiceNow with third-party solutions and platforms; 
  • Perform user acceptance testing, transition and knowledge transfer to customers; 
  • Be a trusted partner and help customers take ownership of implemented ServiceNow solutions; 
  • Once COVID-19 restrictions are lifted, possibility to travel up to 25% of the time. 

 

What you need to be successful: 

  • Minimum 2+ years of relevant experience in IT and/or consulting customer-facing role; 
  • BSc or MSc in IT/Business field or equal level of experience; 
  • Understanding and knowledge of ITIL/ITSM best practices or business process analysis and design; 
  • Understanding of relational data and implementing business logic on application/platform levels; 
  • Basic JavaScript or other scripting language knowledge; 
  • Soft skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making, presentation, strong analytical and problem-solving skills; 
  • Ability to meet deadlines and work under pressure; 
  • Fluent English (Verbal and Written). 

Desirable skills, considered as a plus: 

  • ITIL 4 / ITILv3 certification; 
  • Experience with any of the following Service Management solutions – Service Now, HP / Micro Focus Service Manager, BMC Remedy, CA Service Desk, JIRA or similar workflow automation platforms like JIRA, Salesforce, Workday, etc.; 
  • Advanced proficiency in JavaScript or other programming language; 
  • Advanced understanding of algorithms and data structures; 
  • Proficiency with German language. 

 

What we offer: 

  • Excellent remuneration package; 
  • Extended vacation; 
  • Flexible working arrangements even post Covid-19; 
  • Additional Health insurance; 
  • Training and certifications; 
  • Multisport card (co-funded);
  • Great working environment and team spirit. 

If you feel that this role would fit your personal interests and plans for professional development, we would like to hear from you! Only short-listed candidates will be contacted. 

    I have read and understood the data protection policy for job candidates.



    Office Assistant

    Currently, for our office, based in Sofia, we are looking for an Office Assistant to join our team of highly motivated and experienced professionals.

    Office Assistant

    We are looking for an Office Assistant to join our highly motivated and dynamic team based in Sofia.

    As an international, independent, professional services & consulting company we empower the success of Digital Transformation for 50+ of the leading enterprises across the globe. We solve customer challenges in areas such as Enterprise Service Management, IT Service Management, IT Operations Management, Cloud Automation & Orchestration, DevOps, Customer Success Management, Integrated Risk Management and the digitalization of business processes throughout various industries, such as Telecommunications, Finance, Automotive, Manufacturing and others.

    Your responsibilities in this role:

    • Provide general support to visitors
    • Liaise with executive and senior management to handle their requests and queries
    • Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
    • Making travel arrangements for business trips, such as booking flights, hotels, cars, etc.
    • Support and partner of HR to update and maintain office policies as required
    • Assist in the on-boarding process of new hires
    • Act as a main contact person in case of inquiries, situations on the part of company’s employees
    • Maintain trusting relationships with suppliers, customers and colleagues
    • Perform receptionist duties when needed
    • Keeping track of all monthly benefits -Additional Health insurance, Multisport Cards.
    • Helping with organizing all kinds of company events - office parties, team buildings.
    • Tracking all monthly travel expenses and other company costs.
    • Tracking all requested absences – PTOs, sick leaves, etc.

    What you need to be successful:

    • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
    • Excellent English verbal and written communication skills
    • Excellent time management skills and the ability to prioritize work
    • Attention to detail and problem-solving skills
    • Excellent written and verbal communication skills
    • Strong organizational skills with the ability to multi-task
    • Analytical abilities and aptitude in problem-solving
    • Active driving license

      What we offer:
    • Excellent remuneration package;
    • Extended vacation;
    • Additional Health insurance;
    • Multisport card (co-funded);
    • Great working environment and team spirit.

    If you feel that this role would fit your personal interests and plans for professional development, we would like to hear from you! Only short-listed candidates will be contacted.

      I have read and understood the data protection policy for job candidates.



      ServiceNow Implementation Consultant – ITOM

      Currently, for our office, based in Sofia, we are looking for a ServiceNow Implementation Consultant – ITOM who would be joining a team of highly motivated and dynamic professionals. You will be helping companies across the globe to transform their employees and customers enterprise service experience by optimizing company processes across different departments based on ITIL/ITOM best practices and ServiceNow leading solutions.

      ServiceNow Implementation Consultant – ITOM

      We are looking for ServiceNow IT Operations Management Implementation Consultants to join our highly motivated and dynamic team based in Sofia. We want the best people on our team, so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in ServiceNow technology consulting and professional services world. 

      As an international, independent, professional services & consulting company we empower the success of Digital Transformation for 50+ of the leading enterprises across the globe. We solve customer challenges in areas such as Enterprise Service Management, IT Service Management, IT Operations Management, Cloud Automation & Orchestration, DevOps, Customer Success Management, Integrated Risk Management and the digitalization of business processes throughout various industries, such as Telecommunications, Finance, Automotive, Manufacturing and others. 

      What is in it for you: 

      Do IT Wise is the perfect place for you, if you are looking to help other people improve the way they work through implementing ServiceNow solutions, while being part of a dynamic and fun to collaborate with team. With us, you will be: 

      • Working for the biggest and the only ServiceNow Elite certified partner in South East Europe; 
      • Exposed to how some of the biggest and leading companies world-wide run their business; 
      • Able to contribute to a fast-growing company, where you can develop yourself in the field of Enterprise Service Management, ServiceNow, consulting and professional services practices and see your positive impact on the team and the customers you work with. 

      We invest in and take care of our people - you will have not just a job, but a career, an ever-learning journey and a team that always takes care of each other.  

      Your responsibilities in this role: 

      • Understands customer requirements and business objectives; 
      • Clarifies client's system specifications and understands their work practices; 
      • Analyses potential issues and presents written or verbal suggestions for solutions; 
      • Designs IT solutions & systems ensuring the right architecture and functionality; 
      • Developing agreed solutions and implementing new systems; 
      • Train users in new and existing IT systems; 
      • Once COVID-19 restrictions are lifted, possibility to travel up to 25% of the time. 

      What you need to be successful: 

      • Fluent English (Verbal and Written); 
      • BSc or MSc in IT or Business field or equal level of experience; 
      • Good understanding of networking; 
      • Experience with Windows and Linux OS; 
      • Experience with SQL and Database Technologies; 
      • Experience with ITOM tools like Dynatrace, AppDynamics, HP, ServiceNow; 
      • Interpersonal skills – leading skills, communication, focus on details, prioritization, decision-making and strong analytical. 

      Desirable skills, considered as a plus: 

      • Experience in IT and/or consulting customer facing role; 
      • Experience with Cloud Services: Azure, AWS, Vmware; 
      • Experience with CMDB; 
      • Experience with Enterprise Customers; 
      • Hands on Bash, PowerShell or Python scripting; 
      • Experience with JBOSS, Apache Web Server, NGNX or any other. 

      What we offer: 

      • Excellent remuneration package; 
      • Extended vacation; 
      • Flexible working arrangements even post Covid-19; 
      • Additional Health insurance;
      • Training and certifications; 
      • Multisport card (co-funded);
      • Great working environment and team spirit. 

      If you feel that this role would fit your personal interests and plans for professional development, we would like to hear from you! Only short-listed candidates will be contacted. 

        I have read and understood the data protection policy for job candidates.



        ServiceNow Platform Developer

        Currently, for our office, based in Sofia, we are looking for a Platform Developer who would be joining a team of highly motivated and dynamic professionals.
        The Service Now Developer will provide administration, development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform.

        ServiceNow Platform Developer

        We are looking for a ServiceNow Platform Developer to join our highly motivated and dynamic team based in Sofia. We want the best people on our team, so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in ServiceNow technology consulting and professional services world. 

        As an international, independent, professional services & consulting company we empower the success of Digital Transformation for 50+ of the leading enterprises across the globe. We solve customer challenges in areas such as Enterprise Service Management, IT Service Management, IT Operations Management, Cloud Automation & Orchestration, DevOps, Customer Success Management, Integrated Risk Management and the digitalization of business processes throughout various industries, such as Telecommunications, Finance, Automotive, Manufacturing and others. 

        What is in it for you: 

        Do IT Wise is the perfect place for you, if you are looking to help other people improve the way they work through implementing ServiceNow solutions, while being part of a dynamic and fun to collaborate with team. With us, you will be: 

        • Working for the biggest and the only ServiceNow Elite certified partner in South East-Europe; 
        • Exposed to how some of the biggest and leading companies world-wide run their business; 
        • Able to contribute to a fast-growing company, where you can develop yourself in the field of Enterprise Service Management, ServiceNow, consulting and professional services practices and see your positive impact on the team and the customers you work with. 

        We invest in and take care of our people - you will have not just a job, but a career, an ever-learning journey and a team that always takes care of each other.  

        Your responsibilities in this role: 

        • Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform; 
        • Provide software coding and customization including, but not limited to: workflows, forms, lists, business rules, UI components, web services, tables, menus, Client Scripts, UI Scripts, ACLs, UI Pages and Scripted REST APIs; 
        • Coordinate and solve complex technical data and transformation issues; 
        • Develop, maintain, and execute reports to ensure system operation meets performance targets; 
        • Work with the clients to shape the technical direction and provide an understanding of the advantages and disadvantages to various technical approaches. 

        What you need to be successful: 

        • Fluent English (Verbal and Written); 
        • BSc or MSc in IT or Business field or equal level of experience; 
        • JavaScript, RESTful web services; 
        • Working knowledge of SDLC 
        • Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills. 

        Desirable skills, considered as a plus: 

        • Experience with ReactJS and AngularJS; 
        • Understanding and knowledge of ITIL/ITSM best practices; 
        • ITIL 4 / ITILv3 certification is considered as plus; 
        • Experience with any of the following IT Service Management Solutions is considered a plus - ServiceNow, HP Service Manager, BMC Remedy, CA Service Desk or similar. 

        What we offer: 

        • Excellent remuneration package; 
        • Extended vacation; 
        • Flexible working arrangements even post Covid-19; 
        • Additional Health insurance; 
        • Training and certifications; 
        • Multisport card (co-funded);
        • Great working environment and team spirit. 

        If you feel that this role would fit your personal interests and plans for professional development, we would like to hear from you! Only short-listed candidates will be contacted. 

          I have read and understood the data protection policy for job candidates.



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