Do IT Wise recently went live with the implementation of the ServiceNow platform for Rondo Ganahl AG in order to streamline its ITSM processes and standardize its IT delivery using ITIL framework.

About Rondo Ganahl AG

Rondo Ganahl AG is an Austrian family company focused on packaging, steeped in tradition, that traces its roots as far back as 1797. Rondo has won numerous international awards, including the WorldStar Packaging Award 2021 in the “Beverages” category. With factories in 7 locations in 5 countries – Austria, Germany, Hungary, Romania, and Turkey, Rondo has complex internal processes to manage the international infrastructure and quality excellence. Together we made the first steps in their Digital Transformation.

The Challenge

Initiating its Transformational journey, Rondo needed a trusted partner to navigate them through the endless possibilities of the ServiceNow platform and create a roadmap to meet their needs in the most effective way. The main challenges in front of Rondo were to streamline its ITSM processes, connect the de-centralized service desk with local first-level support in each location, serve users in their local language – German, Hungarian, Turkish and Romanian, and establish centralized second level support. 

Our Solution

Do IT Wise proposed an incremental approach of implementing Enterprise Service Management Solution based on ServiceNow. The project started mid-April 2021 with the main objective of streamlining the company’s ITSM processes and standardizing its IT delivery using the ITIL framework. At the same time, Rondo’s desire to implement ServiceNow Discovery involved our team in populating and maintaining CMDB and using discovered information to support ITSM processes. The Agile-based solution delivery approach allowed flexibility and focus on the key areas during the implementation.

“Rondo is very happy about the project. For our Service Desk Team, it is a big step to work with the ServiceNow platform and have an integrated solution for different aspects of the daily job. We see the project just as the first step towards digitalized ITIL processes. We would like to say thank you to Do IT Wise for the constructive, professional and successful work under some time pressure.“ 

László Venicz 
Head of Software and Infrastucture Services 
Rondo Ganahl Aktiengesellschaft

Do IT Wise was selected by Rondo Ganahl to lead its Digital Transformation journey due to a strong recommendation from a previous client. We are incredibly proud to state that our work speaks for itself. Together with Rondo, we celebrated our first Go-Live with the traditional ServiceNow cake. Even though we couldn’t meet in person, both of our teams acknowledged the project’s success and are planning the next steps of our partnership. 

One of the key team members, Svetoslav Iliev, described the project in a simple yet compelling way – “The great journey from scratch to a fully working solution.” 

We want to thank the whole team of Rondo Ganahl AG! We are thrilled to continue our great collaboration and achieve outstanding results together! 

Read more about our success stories in our blog!