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ServiceNow Implementation Consultant – ITSM / ESM

Currently, for our office, based in Sofia, we are looking for a ServiceNow Implementation Consultant – ITSM / ESM, who would be joining a team of highly motivated IT Professionals.

We are looking for ServiceNow IT/Enterprise Service Management Implementation Consultants to join our highly motivated and dynamic team based in Sofia. We want the best people on our team, so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in ServiceNow technology consulting and professional services world.

As an international, independent, professional services & consulting company we empower the success of Digital Transformation for 50+ of the leading enterprises across the globe. We solve customer challenges in areas such as Enterprise Service Management, IT Service Management, IT Operations Management, Cloud Automation & Orchestration, DevOps, Customer Success Management, Integrated Risk Management and the digitalization of business processes throughout various industries, such as Telecommunications, Finance, Automotive, Manufacturing and others.

What is in it for you:

Do IT Wise is the perfect place for you, if you are looking to help other people improve the way they work through implementing ServiceNow solutions, while being part of a dynamic and fun to collaborate with team. With us, you will be:

Working for the biggest and the only ServiceNow Elite certified partner in South East Europe;
Exposed to how some of the biggest and leading companies world-wide run their business;
Able to contribute to a fast-growing company, where you can develop yourself in the field of Enterprise Service Management, ServiceNow, consulting and professional services practices and see your positive impact on the team and the customers you work with.

We invest in and take care of our people - you will have not just a job, but a career, an ever-learning journey and a team that always takes care of each other.

Your responsibilities in this role:

You will be helping companies across the globe to transform their employees and customers’ enterprise service experience by optimizing company processes across different departments based on ITIL/ITSM best practices and ServiceNow solutions.

Understand and assess the current ITSM/ESM/CSM business processes, tools and operating model;
Understand customer requirements, challenges and business objectives, translate them to solution design based on ServiceNow;
Implement, configure and optimize Service Now solutions, automate business workflows on the platform;
Integrate ServiceNow with third-party solutions and platforms;
Perform user acceptance testing, transition and knowledge transfer to customers;
Be a trusted partner and help customers take ownership of implemented ServiceNow solutions;
Once COVID-19 restrictions are lifted, possibility to travel up to 25% of the time.

What you need to be successful:

Minimum 2+ years of relevant experience in IT and/or consulting customer-facing role;
BSc or MSc in IT/Business field or equal level of experience;
Understanding and knowledge of ITIL/ITSM best practices or business process analysis and design;
Understanding of relational data and implementing business logic on application/platform levels;
Basic JavaScript or other scripting language knowledge;
Soft skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making, presentation, strong analytical and problem-solving skills;
Ability to meet deadlines and work under pressure;
Fluent English (Verbal and Written).

Desirable skills, considered as a plus:

ITIL 4 / ITILv3 certification;
Experience with any of the following Service Management solutions – Service Now, HP / Micro Focus Service Manager, BMC Remedy, CA Service Desk, JIRA or similar workflow automation platforms like JIRA, Salesforce, Workday, etc.;
Advanced proficiency in JavaScript or other programming language;
Advanced understanding of algorithms and data structures;
Proficiency with German language.

What we offer:

Excellent remuneration package;
Extended vacation;
Flexible working arrangements even post Covid-19;
Additional Health insurance;
Training and certifications;
Multisport card (co-funded);
Great working environment and team spirit.

If you feel that this role would fit your personal interests and plans for professional development, we would like to hear from you! Only short-listed candidates will be contacted.

System Administrator

Currently, for our office, based in Sofia, we are looking for a System Administrator to join our team of highly motivated and experienced professionals.

We are looking for a System Administrator to join our highly motivated and dynamic team based in Sofia.

As an international, independent, professional services & consulting company we empower the success of Digital Transformation for 50+ of the leading enterprises across the globe. We solve customer challenges in areas such as Enterprise Service Management, IT Service Management, IT Operations Management, Cloud Automation & Orchestration, DevOps, Customer Success Management, Integrated Risk Management and the digitalization of business processes throughout various industries, such as Telecommunications, Finance, Automotive, Manufacturing and others.

What is in it for you:

We invest in and take care of our people - you will have not just a job, but a career, an ever-learning journey and a team that always takes care of each other. With us, you will be:

Working for the biggest and the only ServiceNow Elite certified partner in South-East Europe;
Exposed to various technologies and numerous occasions to learn new skills and expand your portfolio of expertise.

Your responsibilities in this role:

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements;
Order and setup computers, software and peripheral equipment for new employees (via automated installation and configuration of OS and software);
Develop and maintain installation and configuration procedures;
Repair and recover from hardware or software failures;
Network Set-up, Monitoring and Management (Switches, Wifi Access Points, Firewalls, VPN);
Maintain office equipment and continuously improve the security of the internal networks and all other internal systems;
Investigate and resolve internal user problems with Office 365 and other software;
Create, improve and audit configurations of Office 365 and Windows;
Setup proper documentation of the entire ecosystem as well as provide training for employees;
Monitor critical hardware/software;
Support the current Hypervisor hybrid system (HyperV, VMware, Proxmox) and improve on it;
Administrate and manage the internal ServiceNow instance;
Managing LDAP servers.

What you need to be successful:

Bachelor's degree in Computer Science/Communication technologies or equivalent experience in the IT field.
2+ years of experience working in a System Administrator or similar role with good knowledge in IT infrastructure, virtualization and cloud solutions;
Experience with Windows 2012/2016/2019 Server;
Experience with Windows 7/8/10;
Experience with Microsoft Windows Active Directory;
Basic knowledge with Linux OS;
Knowledge of DNS, DHCP, Print Server, File Servers;
Knowledge of Office 365;
Basic knowledge of IP Networks;
Experience with server virtualization technologies - Vmware ESXi or Hyper-V;
Good knowledge of overall infrastructure technical knowledge & troubleshooting methodologies;
Ability to present ideas in user-friendly language;
Strong documentation skills;
Strong attention to details;
Highly self-motivated and self-directed;
Strong ability to deal with sensitive / confidential information;
Fluent English (Verbal and Written).

Desirable skills, considered as a plus:

Experience with a ticketing system and ITIL knowledge are considered as a plus;
Basic knowledge of Backup tools, SAN or NetApp is an advantage;
Basic knowledge of Cloud Systems (Azure, AWS, GCP);
Basic experience with any of the following: PowerShell, Python, Shell Script, VB Scripts, XML;
Knowledge of system security and data backup/recovery.

What we offer:

Excellent remuneration package;
Extended vacation;
Flexible working arrangements even post Covid-19;
Additional Health insurance;
Training and certifications;
Multisport card (co-funded);
Great working environment and team spirit.

If you feel that this role would fit your personal interests and plans for professional development, we would like to hear from you! Only short-listed candidates will be contacted.

ServiceNow Implementation Consultant – ITOM

Currently, for our office, based in Sofia, we are looking for a ServiceNow Implementation Consultant – ITOM who would be joining a team of highly motivated and dynamic professionals. You will be helping companies across the globe to transform their employees and customers enterprise service experience by optimizing company processes across different departments based on ITIL/ITOM best practices and ServiceNow leading solutions.

We are looking for ServiceNow IT Operations Management Implementation Consultants to join our highly motivated and dynamic team based in Sofia. We want the best people on our team, so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in ServiceNow technology consulting and professional services world.

As an international, independent, professional services & consulting company we empower the success of Digital Transformation for 50+ of the leading enterprises across the globe. We solve customer challenges in areas such as Enterprise Service Management, IT Service Management, IT Operations Management, Cloud Automation & Orchestration, DevOps, Customer Success Management, Integrated Risk Management and the digitalization of business processes throughout various industries, such as Telecommunications, Finance, Automotive, Manufacturing and others.

What is in it for you:

Do IT Wise is the perfect place for you, if you are looking to help other people improve the way they work through implementing ServiceNow solutions, while being part of a dynamic and fun to collaborate with team. With us, you will be:

Working for the biggest and the only ServiceNow Elite certified partner in South East Europe;
Exposed to how some of the biggest and leading companies world-wide run their business;
Able to contribute to a fast-growing company, where you can develop yourself in the field of Enterprise Service Management, ServiceNow, consulting and professional services practices and see your positive impact on the team and the customers you work with.

We invest in and take care of our people - you will have not just a job, but a career, an ever-learning journey and a team that always takes care of each other.

Your responsibilities in this role:

Understands customer requirements and business objectives;
Clarifies client's system specifications and understands their work practices;
Analyses potential issues and presents written or verbal suggestions for solutions;
Designs IT solutions & systems ensuring the right architecture and functionality;
Developing agreed solutions and implementing new systems;
Train users in new and existing IT systems;
Once COVID-19 restrictions are lifted, possibility to travel up to 25% of the time.

What you need to be successful:

Fluent English (Verbal and Written);
BSc or MSc in IT or Business field or equal level of experience;
Good understanding of networking;
Experience with Windows and Linux OS;
Experience with SQL and Database Technologies;
Experience with ITOM tools like Dynatrace, AppDynamics, HP, ServiceNow;
Interpersonal skills – leading skills, communication, focus on details, prioritization, decision-making and strong analytical.

Desirable skills, considered as a plus:

Experience in IT and/or consulting customer facing role;
Experience with Cloud Services: Azure, AWS, Vmware;
Experience with CMDB;
Experience with Enterprise Customers;
Hands on Bash, PowerShell or Python scripting;
Experience with JBOSS, Apache Web Server, NGNX or any other.

What we offer:

Excellent remuneration package;
Extended vacation;
Flexible working arrangements even post Covid-19;
Additional Health insurance;
Training and certifications;
Multisport card (co-funded);
Great working environment and team spirit.

If you feel that this role would fit your personal interests and plans for professional development, we would like to hear from you! Only short-listed candidates will be contacted.

ServiceNow Platform Developer

Currently, for our office, based in Sofia, we are looking for a Platform Developer who would be joining a team of highly motivated and dynamic professionals.
The Service Now Developer will provide administration, development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform.

We are looking for a ServiceNow Platform Developer to join our highly motivated and dynamic team based in Sofia. We want the best people on our team, so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in ServiceNow technology consulting and professional services world.

As an international, independent, professional services & consulting company we empower the success of Digital Transformation for 50+ of the leading enterprises across the globe. We solve customer challenges in areas such as Enterprise Service Management, IT Service Management, IT Operations Management, Cloud Automation & Orchestration, DevOps, Customer Success Management, Integrated Risk Management and the digitalization of business processes throughout various industries, such as Telecommunications, Finance, Automotive, Manufacturing and others.

What is in it for you:

Do IT Wise is the perfect place for you, if you are looking to help other people improve the way they work through implementing ServiceNow solutions, while being part of a dynamic and fun to collaborate with team. With us, you will be:

Working for the biggest and the only ServiceNow Elite certified partner in South East-Europe;
Exposed to how some of the biggest and leading companies world-wide run their business;
Able to contribute to a fast-growing company, where you can develop yourself in the field of Enterprise Service Management, ServiceNow, consulting and professional services practices and see your positive impact on the team and the customers you work with.

We invest in and take care of our people - you will have not just a job, but a career, an ever-learning journey and a team that always takes care of each other.

Your responsibilities in this role:

Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform;
Provide software coding and customization including, but not limited to: workflows, forms, lists, business rules, UI components, web services, tables, menus, Client Scripts, UI Scripts, ACLs, UI Pages and Scripted REST APIs;
Coordinate and solve complex technical data and transformation issues;
Develop, maintain, and execute reports to ensure system operation meets performance targets;
Work with the clients to shape the technical direction and provide an understanding of the advantages and disadvantages to various technical approaches.

What you need to be successful:

Fluent English (Verbal and Written);
BSc or MSc in IT or Business field or equal level of experience;
JavaScript, RESTful web services;
Working knowledge of SDLC
Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills.

Desirable skills, considered as a plus:

Experience with ReactJS and AngularJS;
Understanding and knowledge of ITIL/ITSM best practices;
ITIL 4 / ITILv3 certification is considered as plus;
Experience with any of the following IT Service Management Solutions is considered a plus - ServiceNow, HP Service Manager, BMC Remedy, CA Service Desk or similar.

What we offer:

Excellent remuneration package;
Extended vacation;
Flexible working arrangements even post Covid-19;
Additional Health insurance;
Training and certifications;
Multisport card (co-funded);
Great working environment and team spirit.

If you feel that this role would fit your personal interests and plans for professional development, we would like to hear from you! Only short-listed candidates will be contacted.