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IT Consultant - ITOM

  • Sofia, Bulgaria

Currently, for our office, based in Sofia, we are looking for an IT Consultant – ITOM who would be joining a team of highly motivated and dynamic professionals. You will be helping companies across the globe to transform their employees and customers enterprise service experience by optimizing company processes across different departments based on ITIL/ITOM best practices and ServiceNow leading solutions.

IT Consultant-ITOM

Currently, for our office, based in Sofia, we are looking for an IT Consultant – ITOM who would be joining a team of highly motivated and dynamic professionals. You will be helping companies across the globe to transform their employees and customers enterprise service experience by optimizing company processes across different departments based on ITIL/ITOM best practices and ServiceNow leading solutions.

Responsibilities of the role:

  • Understands customer requirements and business objectives
  • Clarifies client’s system specifications and understands their work practices
  • Analyses potential issues and presents written or verbal suggestions for solutions
  • Designs IT solutions & systems ensuring the right architecture and functionality
  • Developing agreed solutions and implementing new systems
  • Train users in new and existing IT systems

Possibility to travel up to 25% of the time

Requirements of the role:

  • University degree in Technical, Business or related disciplines
  • Minimum 2+ years of relevant experience in IT and/or consulting customer facing role
  • Fluent English (Verbal and Written)
  • BSc or MSc in IT or Business field or equal level of experience
  • Hands-on experience with HP, Microfocus, Service Now, BMC, IBM, Zabbix, Dynatrace, AppDynamics or other ITOM tools
  • Good understanding of networking
  • Experience with Windows and Linux OS
  • Demonstrated experience with NodeJS / AngularJS (or similar)
  • Experience with SQL-based databases
    Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
  • Ability to meet deadlines by working under pressure
  • Presentation skills

Advantages for the role:

  • Experience with Cloud Services: Azure, AWS, VMware
  • Experience with CMDB
  • Experience with Enterprise Customers
  • Hands on Bash, PowerShell or Python scripting
  • Experience with JBOSS,
  • Apache Web Server, NGNX or any other

What we offer:

  • Excellent remuneration package
  • Additional health insurance
  • Trainings and certifications
  • Be part of an international company with a very good career development potential
  • Exciting company & team events on a regular basis
  • Convenient office location in a modern building

The personal data provided by you will be processed for the purposes of the recruitment process.

Only short-listed candidates will be contacted.



ITSM Implementation Consultant

  • Sofia, Bulgaria

Currently, for our office, based in Sofia, we are looking for ITSM Implementation Consultant who would be joining a team of highly motivated and dynamic professionals. You will be helping companies across the globe to transform their employees and customers enterprise service experience by optimizing company processes across different departments based on ITIL/ITSM best practices and Service Now leading solutions.

IT Consultant-ITOM

Currently, for our office, based in Sofia, we are looking for ITSM Implementation Consultant who would be joining a team of highly motivated and dynamic professionals. You will be helping companies across the globe to transform their employees and customers enterprise service experience by optimizing company processes across different departments based on ITIL/ITSM best practices and Service Now leading solutions.

Responsibilities of the role:

  • Understand and assess the current ITSM processes, tools and operating model
  • Support the governance to design and implement improvements utilizing Service Management
  • Implement new features in Service Now platform
  • Implement, configure and optimize Service Now solutions
  • Integrate ServiceNow with third-party solution (LDAP, ERP, DB, Inventory, etc.)
  • Perform UAT and knowledge transfer to customers
  • Create reports and generate metrics
  • Understands customer requirements and business objectives
  • Assist and help customers take ownership of implemented solutions
  • Possibility to travel up to 25% of the time

Requirements of the role:

  • Minimum 2+ years of relevant experience in IT and/or consulting customer facing role
  • Fluent English (Verbal and Written)
  • BSc or MSc in IT, Business field or equal level of experience
  • Understanding and knowledge of ITIL/ITSM best practices
  • ITILv3 certification is considered as plus
  • Excellent overall knowledge of Information Technology, architectures and multi-tier applications
  • Understanding of relational databases
  • Experience with any of the following IT Service Management Solutions is considered a plus
  • ServiceNow, HP / Microfocus Service Manager, BMC Remedy, CA Service Desk or similar
  • Basic JavaScript or other scripting language knowledge
  • Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
  • Ability to meet deadlines by working under pressure
  • Presentation skills

What we offer:

  • Excellent remuneration package
  • Additional health insurance
  • Training and certifications
  • Be part of an international company with a very good career development potential
  • Exciting company & team events on a regular basis
  • Convenient office location in a modern building

The personal data provided by you will be processed for the purposes of the recruitment process.
Only short-listed candidates will be contacted.

Responsibilities of the role:

  • Understands customer requirements and business objectives
  • Clarifies client’s system specifications and understands their work practices
  • Analyses potential issues and presents written or verbal suggestions for solutions
  • Designs IT solutions & systems ensuring the right architecture and functionality
  • Developing agreed solutions and implementing new systems
  • Train users in new and existing IT systems

Possibility to travel up to 25% of the time

Requirements of the role:

  • University degree in Technical, Business or related disciplines
  • Minimum 2+ years of relevant experience in IT and/or consulting customer facing role
  • Fluent English (Verbal and Written)
  • BSc or MSc in IT or Business field or equal level of experience
  • Hands-on experience with HP, Microfocus, Service Now, BMC, IBM, Zabbix, Dynatrace, AppDynamics or other ITOM tools
  • Good understanding of networking
  • Experience with Windows and Linux OS
  • Demonstrated experience with NodeJS / AngularJS (or similar)
  • Experience with SQL-based databases
    Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
  • Ability to meet deadlines by working under pressure
  • Presentation skills

Advantages for the role:

  • Experience with Cloud Services: Azure, AWS, VMware
  • Experience with CMDB
  • Experience with Enterprise Customers
  • Hands on Bash, PowerShell or Python scripting
  • Experience with JBOSS,
  • Apache Web Server, NGNX or any other

What we offer:

  • Excellent remuneration package
  • Additional health insurance
  • Trainings and certifications
  • Be part of an international company with a very good career development potential
  • Exciting company & team events on a regular basis
  • Convenient office location in a modern building

The personal data provided by you will be processed for the purposes of the recruitment process.

Only short-listed candidates will be contacted.



ServiceNow Developer

  • Sofia, Bulgaria

Currently, for our office, based in Sofia, we are looking for ServiceNow Developer who would be joining a team of highly motivated and dynamic professionals. You will be helping companies across the globe to transform their employees and customers enterprise service experience by optimizing company processes across different departments based on ITIL/ITSM best practices and Service Now leading solutions.

IT Consultant-ITOM

Currently, for our office, based in Sofia, we are looking for Technical Implementation Consultant who would be joining a team of highly motivated and dynamic professionals

Responsibilities of the role:

  • Development of custom applications and features
  • Develop and modify Service Now workflows, forms, lists, business rules, UI components, web services, tables, menus, Client Scripts, UI Scripts, ACLs, UI Pages and Scripted REST APIs
  • Participate in the complete product development life-cycle
  • Take responsibility on code quality and on-time completion of tasks
  • Work with the clients to shape the technical direction and provide an understanding of the advantages and disadvantages to various technical approaches

Requirements of the role:

  • Bachelor’s degree or equivalent experience
  • Fluent English (Verbal and Written)
  • JavaScript, RESTful web services
  • Working knowledge of SDLC
  • Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
  • Multitasking Skills

Advantages:

  • Experience with ReactJS and AngularJS
  • Understanding and knowledge of ITIL/ITSM best practices
  • ITILv3 certification is considered as plus
  • Experience with any of the following IT Service Management Solutions is considered a plus – ServiceNow, HP Service Manager, BMC Remedy, CA Service Desk or similar

What we offer:

  • Excellent remuneration package
  • Additional health insurance
  • Training and certifications
  • Be part of an international company with a very good career development potential
  • Exciting company & team events on a regular basis
  • Convenient office location in a modern building

The personal data provided by you will be processed for the purposes of the recruitment process.

Only short-listed candidates will be contacted.

 



Technology Specialist

  • Sofia, Bulgaria

Currently, for our office, based in Sofia, we are looking for Technology Specialist, who will be joining a team of highly motivated and dynamic professionals. The Technology Specialist will be supporting our customer during project lifecycle by ongoing matrix and complex team/task management by using and developing most advanced tools and technologies.

IT Consultant-ITOM

Currently, for our office, based in Sofia, we are looking for Technology Specialist, who will be joining a team of highly motivated and dynamic professionals. The Technology Specialist will be supporting our customer during project lifecycle by ongoing matrix and complex team/task management by using and developing most advanced tools and technologies.

Responsibilities of the role:

  • You will perform and lead complex development and integration tasks in matrix environment with diverse variety of tasks/challenges
  • You will be planning, designing, programming and implementing monitoring utilities/activities in account or cross-account support (automated or manual)
  • You will be analyzing and monitoring results, control troubleshooting processes on a technical
  • You will be providing Integration and professional guidance and coaching to project management and development teams and implementation groups
  • You will be leading quality assurance of team's deliverables: Reviewing code/scripts to meet KPIs (Key Performance Indicators)
  • You will be providing support to internal and external customers through high-standard deliverables, following company methodology (in some cases defining the methodology and guidelines).

Requirements of the role:

  • Dynatrace monitoring E2E
  • Experience as a Dynatrace Integration Engineer
  • Zabbix – basic experience
  • ELK (Elasticsearch, Logstash, and Kibana) – Basic experience
  • Puppet - Basic experience
  • Knowledge in Shell Scripting and Automation
  • Good knowledge of UNIX/Linux Server platform
  • Good Knowledge in one of the scripting languages Perl / Python / Javascript
  • Basic database technologies
  • Bachelor's degree in Computer Science, Engineering or a related discipline

Advantages:

  • REC - Analytical Thinking & Problem Solving
  • REC - Continuous Improvement
  • REC - Creativity & Innovation
  • REC - Integrative View
  • REC - Service & Delivery Expertise
  • REC - Technological Excellence

What we offer:

  • Excellent remuneration package
  • Additional health insurance
  • Training and certifications
  • Be part of an international company with a very good career development potential
  • Exciting company & team events on a regular basis
  • Convenient office location in a modern building



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