ITSM Implementation Consultant - Do It Wise

Currently, for our office, based in Sofia, we are looking for ITSM Implementation Consultant who would be joining a team of highly motivated and dynamic professionals. You will be helping companies across the globe to transform their employees and customers enterprise service experience by optimizing company processes across different departments based on ITIL/ITSM best practices and Service Now leading solutions.

Responsibilities of the role:

  • Understand and assess the current ITSM processes, tools and operating model
  • Support the governance to design and implement improvements utilizing Service Management
  • Implement new features in Service Now platform
  • Implement, configure and optimize Service Now solutions
  • Integrate Service Now with third-party solution (LDAP, ERP, DB, Inventory, etc.)
  • Perform UAT and knowledge transfer to customers
  • Create reports and generate metrics
  • Understands customer requirements and business objectives
  • Assist and help customers take ownership of implemented solutions
  • Possibility to travel up to 25% of the time

Requirements of the role:

  • Minimum 2+ years of relevant experience in IT and/or consulting customer facing role
  • Fluent English (Verbal and Written)
  • BSc or MSc in IT, Business field or equal level of experience
  • Understanding and knowledge of ITIL/ITSM best practices
  • ITILv3 certification is considered as plus
  • Excellent overall knowledge of Information Technology, architectures and multi-tier applications
  • Understanding of relational databases
  • Experience with any of the following IT Service Management Solutions is considered a plus
  • Service Now, HP / Microfocus Service Manager, BMC Remedy, CA Service Desk or similar
  • Basic JavaScript or other scripting language knowledge
  • Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
  • Ability to meet deadlines by working under pressure
  • Presentation skills

What we offer:

  • Excellent remuneration package
  • Additional health insurance
  • Training and certifications
  • Be part of an international company with a very good career development potential
  • Exciting company & team events on a regular basis
  • Convenient office location in a modern building

The personal data provided by you will be processed for the purposes of the recruitment process.
Only short-listed candidates will be contacted.