CA APM Connector for ServiceNow

The CA APM Connector for ServiceNow is the latest connector that was published to the ServiceNow Store (link) by Do IT Wise. It has been created and certified according to the ServiceNow R&D requirements and best practices for the Event Management connectors. By...

What is ServiceNow Express?

ServiceNow Express has been positioned for organizations that are transitioning from simple ticketing and help desk solutions and are looking for a best practice ITSM solution. This product has been designed for a “rapid” deployment in hopes of keeping configuration...

The Future of Notifications

Emails are probably the most common method for automated notifications by the ITSM tools. But in most of the cases this means tons of emails in your inbox which at some point you start missing – accidentally or intentionally… The impact can be crucial – from breaching...